Mutual Expectations

Welcome to UMID

Thank you for choosing to attend your outpatient appointment with us. We feel privileged that you've selected UMID for your mental health journey.

This document summarises important information covering mutual expectations regarding the service we provide. We encourage you to read this before your appointment and understand that by attending, you've read and understood this information and are in agreement.

These constitute key Terms and Conditions which form the foundation of our ability to provide excellent care to you.

Our Practice: Who We Are

UMID operates as a private healthcare provider under the registered name UMID Healthcare Ltd, a Limited Company registered with Companies House (registration number 14498359).

We are registered with and regulated by Care Quality Commission to provide mental health support. Details of our registration can be accessed at:

UMID - Care Quality Commission

We pride ourselves on being an environmentally conscious, paperless service. All communication is conducted electronically to ensure efficiency whilst maintaining the highest standards of confidentiality.

Our practice location is:

UMID, The Barn Annexe, Warren Corner, Andover Road, Micheldever Station, Winchester SO21 3AR

You can visit our website at Umid Umid

Communication Channels

How We’ll Contact You

During your clinical care, communications will come from “Umid” (a shortened version of “Umid Healthcare Ltd”). We utilise a secure electronic clinical record system called Writeupp, which generates communications, letters, and other correspondence.

Our practice software is linked with Signature Rx and all prescriptions are distributed through either Signature Rx or CloudRx. Please ensure you mark any communication from us as ‘safe’ and check your spam folder regularly to avoid missing important messages.

You will receive notifications about controlled drug prescriptions and payment links directly from Signature Pharmacy when we issue you a prescription.

How to Reach Us

The most effective way to contact us for a prompt response is via email at umid@umid.co.uk. This ensures your enquiry is addressed by the appropriate person in a timely manner.

Our telephone number is 01962 435 090, with phone lines open from 10am to 2pm on working days. Outside these hours, you are welcome to leave a voicemail.

Our admin team aims to respond to all administrative enquiries by the end of the next working day. Enquiries that need the attention of specific clinicians will be responded to when they are next available.

Booking and Appointment Information

Making an Initial Appointment

Once we receive a referral or enquiry, we aim to get back to you by the end of the next working day.

We offer both online and in-person appointments, with exceptions for Occupational Therapy assessments, treatments, and ADOS-2 appointments (part of autism assessment for children), which must be conducted face-to-face.

When an appointment is agreed upon, we will email you an Initial Consultation Form to complete and return. This form captures essential personal and clinical details for our electronic records system.

For most appointments, we will send you additional clinical questionnaires to be completed and returned electronically either before or after your session.

If you’d like more in-depth information on ADHD assessment and treatment, or on our approach to autism assessments, you can find further details on the following webpages.

Information on ADHD Assessment and Treatment Information on ADHD Assessment and Treatment

Autism Assessment at UMID Autism Assessment at UMID

Important Points About Appointments

• We offer appointments on specific days of the week only and cannot accommodate alternative days. All our clinicians work on a part-time basis.
• Please inform us before booking if you have any mobility issues or other special needs so that we can make appropriate accommodations where possible.
• We must share the assessment outcome with your GP and cannot offer our service if you do not consent to this.
• A psychological therapy assessment and treatment are two different steps in the process. Your initial assessment will evaluate your needs, and your ongoing therapy might be provided by a different therapist specialising in your specific requirements.
• We provide evidence-based psychological therapy and offer once-weekly therapy sessions only.

What We Cannot Offer

We provide pre-booked scheduled appointments only and cannot offer: - Emergency or crisis support - Urgent care - Emergency referrals for inpatient admission - Support for serious safety concerns

If your needs include any of the above, our service may not be appropriate for you. We will gladly signpost you to other providers who can offer such support.

Our Fee Structure

Our current fees are detailed on our website: Our Fees Our Fees

What Our Fees Cover

• Our fees cover only the specific appointment and any letters and prescriptions agreed upon during the consultation.
• Any psychiatric clinical work by Dr Baig outside of appointments (including prescriptions, email responses and additional letters) will incur clinical administration charges.

Important Notes About Fees

• The standard psychiatric assessment does not include ADHD or autism evaluations, which require separate structured assessments.
• An ADHD Treatment Package is available for patients who wish to proceed with treatment after our assessment. The standard ADHD assessment is diagnostic only and does not include prescription of ADHD medication.
• Our fees are reviewed annually in January and are subject to yearly increases. All ongoing care and treatment are subject to fees applicable at the time of appointment booking.

Payment Terms

• All payments for initial bookings are due within one week of receiving the invoice.
• Payments for follow-up appointments must be made at least 48 hours before the scheduled time.
• For psychiatric appointments, our system will automatically cancel bookings if payment is not recorded at least 48 hours in advance.
• Any appointments not attended or cancelled with less than 48 hours’ notice will be charged at the full rate.
• For therapy appointments, we will discontinue further treatment if there are two or more unpaid invoices on your account.
• We provide a private mental health service which is not funded by the NHS, even if your NHS GP makes the referral.

Private Medical Insurance

Therapy and Occupational Therapy Services

For all psychological and occupational therapy services, we can only accept self-paying referrals and cannot accept Private Medical Insurance. Some patients have reported being able to self-pay and claim back part or all of the cost from their PMI provider. We recommend checking with your insurance company regarding this possibility.

Psychiatric Appointments with Dr Baig

For psychiatric appointments with Dr Baig, we welcome patients funding their treatment with Private Medical Insurance. Dr Baig is registered with major insurance companies including BUPA, AXA, Aviva, Cigna, Healix and Vitality.

Important Information for PMI-Funded Patients

• It is your responsibility to ensure that you have the correct authorisation in place for your appointment.
• You remain liable for any excess on your policy.
• If your insurer declines to cover the cost of your appointment for any reason, you will be invoiced at the full Self-Pay Rate.
• PMI providers will only cover appointments that have actually taken place. Any appointment cancelled with less than 48 hours’ notice or not attended will be invoiced directly to you.

ADHD and Autism Assessments via PMI

• The current policy of BUPA and some other PMI providers is that even if you’re seeking a diagnostic assessment for ADHD or Autism, your initial appointment is for a standard psychiatric consultation.
• If the assessment concludes that a specialist assessment for ADHD or Autism is needed, we’ll note that in our report, which you can share with your insurance company to authorise the specialist assessment.
• We cannot control or influence the outcome of this process.
• Vitality, Healix and AXA operate differently, and Dr Baig has an approved ADHD or Autism assessment provider status with Vitality.
• For most patients, AXA and BUPA only fund specialist assessment when authorised, not the treatment.
• Any joint or multidisciplinary assessments cannot be offered via the PMI route.

Assessment Reports and Clinical Letters

Standard Timeframes

• We’ll send you a copy of the assessment report that is sent to your GP or referrer.
• Standard timeframes are upto two weeks for Psychiatric and Therapy assessments and Psychiatric Follow Ups.
• ADHD and Autism assessment reports may take up to four weeks.
• Please allow up to one week for any agreed prescriptions or referrals following standard psychiatric consultations.

Purpose and Content of Reports

• The objective of psychiatric assessment is to evaluate the nature of your difficulties and agree on a shared treatment plan.
• Our reports aim to highlight key aspects of our discussion, focusing on the most relevant clinical points related to your diagnostic assessment and current treatment plan.
• The report reflects the professional views of your clinician and serves as a medical record and reminder of key discussion points.
• The report is not a comprehensive document intended for medico-legal or employer purposes, though you may share it at your discretion.
• The assessment letter constitutes complete clinical record of your appointment and no additional information can be made available.

Amendments and Specific Requests

• Whilst we strive for accuracy, we are unable to make amendments or add/exclude information after the report is sent to accommodate specific preferences.
• If there are factual inaccuracies, we will gladly correct these and send a revised version. Please note that phrasing preferences are not considered factual inaccuracies.
• The clinical opinions offered represent our professional expertise and cannot be changed to accommodate preferred diagnoses.
• For specialist Autism and ADHD assessments, if you need to share information with employers or insurance companies, we can provide a condensed version called “Summary of Diagnostic Conclusions and Treatment Plan”.
• Information about recreational drugs or alcohol use is included because it’s clinically relevant to your mental health. We cannot accommodate requests for this information to be excluded.

Questionnaires and Diagnosis

• Questionnaires completed during assessment form part of the process but do not solely determine its outcome.
• Questionnaire results have no standalone diagnostic validity and must be interpreted by the clinician within the full clinical context.
• Copies of questionnaires cannot be provided later due to copyright issues and the fact that they cannot be interpreted in isolation. A summary of questionnaire results will be included in your report.
• The diagnosis provided reflects our professional opinion based on all information gathered and our clinical expertise. We do not aim to provide a preferred diagnosis or treatment if not supported by clinical information and our views may be different from your own impression or views of other people.

Prescriptions

General Prescription Information

• A private prescription issued as part of your psychiatric appointment is free of charge.
• Private prescriptions issued between appointments incur additional charges.
• The pharmacy will charge you for dispensing a private prescription, depending on the cost of the medication.
• Our prescribing system is linked with Signature Pharmacy and CloudRx. All non controlled drug prescriptions are issued electronically.
• Prescription costs outside the appointment are not covered by Private Medical Insurance Providers

Controlled Drug Prescriptions

• All controlled drug prescriptions are issued and sent to Signature Pharmacy for medication delivery to your home address, in compliance with regulatory requirements. We can not send a controlled drug prescription directly to your home address.
• Dr Baig issues all prescriptions in batch format once a week, typically posting to Signature Pharmacy on Thursdays (or Wednesdays/Fridays if Dr Baig is unavailable on Thursday).
• All controlled drugs can only be issued for a maximum of 30 days at a time, and the prescription is only valid for 28 days from the date on the prescription.

Requesting Prescriptions

• For prescriptions to be issued on Thursdays, all requests must be received via the prescription request form by Tuesday at 5 p.m.
• Any prescription requests received after 5pm on Tuesdays will be processed the following week.
• All repeat prescription requests not agreed as part of a clinical appointment must be submitted via the repeat prescription form available at this link:

Repeat Prescription Request Form

• The service cannot track when prescriptions are due – it is your responsibility to allow sufficient time to request and receive prescriptions.
• We are unable to accommodate requests for urgent prescriptions or issuance of prescriptions outside of our weekly prescription schedule.
• Any prescription requests not received via the prescription request form can not be actioned.

Prescription Requests to GPs and Shared Care Agreements

Private Prescriptions and GP Involvement

• We provide private psychiatric assessment and treatment services with associated private care costs.
• Our standard practice is to issue private prescriptions in private care. We cannot ask or direct GPs to initiate or prescribe your current medication on an ongoing basis.
• If you wish for your GP practice to take over prescribing, please discuss this directly with your GP practice. This decision remains at their discretion.
• Some GPs may consider taking over prescribing when: - The medication dose is stable - Symptoms are well controlled - No future changes are expected - There’s evidence of efficacy - In their opinion, it’s safe for prescription to be continued while you maintain regular appointments with us
• This is unlikely to happen in the initial phase of treatment, and we cannot initiate this discussion with your GP.

Requirements for Shared Care

Under any agreed shared care arrangements where your GP has agreed to prescribe on the basis that we continue to provide psychiatric support: - Minimum six-monthly appointments with us are required - Changes to medication can only be made in a scheduled follow-up appointment, not via email - Additional interventions (blood tests, ECGs, scans, therapy, inpatient care) can only be facilitated in private settings unless you have discussed this with your GP and your GP has agreed otherwise. - We cannot request your GP practice to initiate or facilitate NHS investigations or referrals

ADHD Shared Care Requirements

For us to make a shared care agreement request for ADHD, the following must be in place:

1. You have discussed shared care with your GP, and they have agreed to it
2. Medication titration is complete – you’ve been on medication for at least three months, with a stable dose for at least one month
3. No future changes to the medication dose are planned
4. There’s evidence of efficacy and any side effects are manageable
5. Your physical health parameters have remained stable, with recent readings of blood pressure, pulse and weight over the last two weeks
6. Both you and Dr Baig agree there’s evidence of improvement in quality of life on medication
7. You’ve had a consultation at least two weeks before the request is made
8. You understand and agree to your responsibilities under shared care which will be discussed with you as part of medication titration.

Clinical Administration Costs

Prescription Costs

• Prescriptions issued during appointments or as part of the ADHD treatment package are free of charge
• For additional prescriptions outside appointments:
• A controlled drug prescription costs £75 per prescription
• A non-controlled drug prescription costs £25 per prescription

Clinical Administrative Work

• For letters and clinical admin work by Dr Baig, beyond the standard clinical letter to you and your GP:
• Our fee is £60 per 10 minutes of clinical administrative work
• The minimum chargeable time is 10 minutes
• If you’re funding your appointment with PMI, please note that your authorisation covers only the consultation time, a letter to the GP, and prescriptions agreed during the appointment

Additional Services

• For blood tests, imaging, or other investigations, we can recommend providers, or you can choose your own. Any costs are set by the service provider.
• Additional correspondence such as referrals or letters for agencies other than the standard clinical letter would incur administrative charges not exceeding £60 per ten minutes of work.

Ongoing Care

Our Service Approach

• We offer planned outpatient appointments only on specific days of the week.
• Our clinicians cannot provide urgent or email clinical support except concerning administrative issues.
• We do not aim to provide ongoing care, reviews, or clinical opinions via email or phone calls outside scheduled appointments.
• If you need to see us for a follow-up sooner than scheduled, please contact us, and we’ll do our best to accommodate.
• For emergency and crisis support, please liaise with your GP or nearest A&E, or call paramedics or police as appropriate.

Response Times and Support

• Our clinicians work on specific days of the week only and would only respond when they are next available.
• Our admin team responds to all enquiries by the end of the next working day.
• Dr Baig’s response time to any clinical enquiry from existing patients outside the clinical appointments is upto three working days. This is chargeable at 60 pounds/10 minutes or less.

Assessment and Treatment Relationship

• Initial assessment appointments aim to establish your support needs and make treatment recommendations.
• If we feel we cannot provide care safely or lack the specific expertise to meet your needs, we’ll make recommendations on appropriate support alternatives.
• The assessment appointment does not constitute a contract of ongoing treatment if we determine it would be unsafe.
• For some patients, needs may change over time, requiring more intensive care than we can offer. In such cases, we’ll share recommendations and signpost you to other support avenues.

Treatment Plans and Safety

• We aim to work collaboratively to create support plans that help you achieve your goals.
• For safe and effective care, we ask that you discuss any changes to your treatment plan with us in scheduled appointments rather than adjusting independently.
• Attending appointments as agreed and taking medications as agreed is essential for maintaining safe care.
• If these fundamental safety requirements cannot be sustained, we may need to end your care at Umid.

Regular Monitoring and Discharge

• For psychiatric appointments, minimum six-monthly reviews are required when your condition has been stable or where we’re providing continuing prescriptions.
• When you no longer require this level of support, we’ll discharge you from our clinic.
• If you wish to return after discharge, and it has been six months or more since your last appointment, we’ll need to arrange a longer follow-up appointment (50 minutes) to assess your current needs.
• It is not guaranteed that our service will remain appropriate if you re-refer yourself following discharge, as your needs might have changed.

Maintaining Accurate Information

• Please contact us and let us know should there be any change in your address, phone number, PMI provider, email address or GP practice details.

Services We Cannot Offer

Emergency and Crisis Support

• We offer pre-booked scheduled appointments only and cannot provide emergency or crisis support.
• If you’re likely to require urgent care, emergency referrals for inpatient admission, or have serious safety concerns, our service isn’t appropriate.

Intensive Support Needs

• If your needs change and our scheduled outpatient support is no longer safe or appropriate, or if you require regular support outside scheduled appointments, we will need to signpost you to alternative providers.
• We can suggest suitable private facilities and write a referral letter (chargeable at clinical admin rates) if requested.
• We cannot direct other providers to agree on a specific service or authorise admissions. We don’t have admitting rights to inpatient or daycare settings.

Clinical Cover During Leave

• As we only offer scheduled appointments, there’s no clinical cover when individual clinicians are on leave.
• Any queries for clinical support that cannot wait must be directed to your GP.

ADHD Treatment Initiation

• For ADHD, we cannot start treatment following a diagnosis without agreement on dose titration, monitoring, and follow-up over three months with regularly scheduled appointments.
• The ADHD treatment package is separate from assessment costs and must be paid for with appointments arranged before prescribing can begin.

Diagnostic Opinions

Professional Assessment and Recommendations

• Our goal is to provide a thorough assessment and make appropriate treatment recommendations.
• We’re unable to provide any specific diagnosis or medication if it conflicts with our professional opinion or standards.
• Our diagnostic opinion represents our professional judgement, which could differ from your initial impression or that of other professionals.

Assessment Outcomes

• An ADHD or autism assessment may not always result in those diagnoses but should still provide insights and suggest further steps.
• If you feel strongly that a specific diagnosis or prescription should be the outcome, we may not be the right provider.
• By attending our appointment, you confirm that our professional opinion would be acceptable to you, though you have the right not to implement our recommendations.
• You also have the right to seek assessment and treatment from a different provider if you wish.
• We are not able to respond to requests to change our diagnostic opinions or recommendations once they have been made.

Cancellation Policy

• Please provide at least 48 hours’ notice to reschedule or cancel an appointment.
• Otherwise, the full fee will be charged as the appointment slot cannot be filled by another person at short notice.
• An appointment not attended without 48 hours’ notice will be charged at the full rate.
• If your appointment is funded through Private Medical Insurance (PMI), we cannot invoice your insurer for missed appointments or late cancellations. In such cases, you will be personally invoiced at our Self-Pay Rates for the full cost of the appointment.

Outstanding Invoices

Impact on Care

• Unpaid invoices pose a significant financial risk to our ability to provide care. We reserve the right to discontinue care if your account has outstanding unpaid invoices.
• For psychiatric assessments and reviews, our system automatically cancels bookings without payment 48 hours prior to the appointment.
• For therapy appointments, we’ll discontinue care if there are two or more outstanding invoices.
• Should your appointment be cancelled due to non-payment, and you wish to pay and rebook, an additional administration charge of £15 per rebooking will apply.

Discharge Due to Non-Payment

• The service will discontinue care and formally discharge in cases of unpaid balances not cleared within one month of the original invoice.
• In this case, we’ll not be able to provide ongoing care or facilitate alternative care.
• Any outstanding balance that remains unpaid after 30 days will incur interest at a rate of 8% above the Bank of England base rate, calculated daily.
• Should the debt be referred to a debt collection agency, all associated recovery costs will be added to your outstanding balance.

Discharge from Service

Standard Discharge Process

• Once your treatment has been completed and you no longer require our support, we’ll formally discharge you from our care.
• A discharge letter will be sent to you and your GP.
• Once discharged from service, we cannot offer further advice or support unless you’ve re-referred yourself and a new care episode has been opened.
• If you feel you no longer require care, we ask that you discuss this in your appointment so that an appropriate discharge plan can be formulated.
• You can re-refer yourself at a later date if you feel you need our support again. If more than six months have passed since your last review, a new formal assessment will be needed to formulate your support plan.

Discharge Without Prior Agreement

• If you inform us outside an appointment that you no longer require our care and wish to cancel future appointments, we will implement a discharge.
• In this scenario, we will not be able to facilitate any discussion about your ongoing needs or provide guidance on accessing medication if these are being provided by us. Please contact your GP or other alternative providers to discuss your options.
• In cases of outstanding account balances, service may cease as noted above.
• In cases of threatening or abusive behaviour towards our staff, service will be discontinued immediately.

Mutual Respect and Safe Practice

Our Commitment to You

At UMID, we are dedicated to providing a compassionate, respectful, and high-quality service grounded in professionalism and shared human values. We ask that all interactions between patients, families, and our team be based on mutual respect.

We understand that at times you may feel dissatisfied, and we welcome the opportunity to hear from you. If something hasn’t gone as expected, please let us know so we can understand your concerns clearly and work towards resolution.

The vast majority of people we work with engage with us in a spirit of kindness, appreciation, and collaborative care. It is a privilege to support them on their journey.

Our Zero-Tolerance Policy

As a service, we have a duty of care to protect our team from any form of abuse, threats, or intimidation. We operate a zero-tolerance policy towards threatening or abusive behaviour, whether in person, by phone, or in writing.

Where such behaviour occurs, we may need to end our involvement and withdraw care. This includes instances where staff are: - Shouted at - Spoken to in a threatening or degrading manner - Subjected to expressions of intent to pursue regulatory or legal action against a named clinician as a form of coercion

These situations represent a breakdown in the trust required for therapeutic care to continue safely.

Important Boundaries

Please note:

• We cannot accept patients attending appointments under the influence of alcohol or drugs. This poses a serious health and safety risk and breaches the conditions of care.
• We are unable to comply with requests for specific diagnoses, treatments considered clinically unsafe, or prescribing that falls outside professional guidelines or service policies.
• We will not be pressured to deviate from our clinical judgment, ethical obligations, or legal responsibilities.

Our aim is always to work in partnership with those we support. Thank you for helping us maintain a service environment that is safe, respectful, and focused on high-quality mental health care.

Feedback, Complaints and Compliments

Providing Feedback

We’re always looking to improve and maintain a high standard of care, and your feedback plays an important role in that. We’d really appreciate it if you could take a few minutes to complete our quick feedback form at the link below.

Three minute feedback form

Complaints and Concerns

• We hope that your appointment with us is a positive experience. However, we recognise that sometimes we may not get things right or be unable to meet your expectations.
• Should you be dissatisfied with any aspects of the service, please liaise with the concerned clinician in the first instance, who'll do their best to resolve the issue for you. In most instances, this would address your concerns without having to use the formal complaint procedure.
• If the issue is unresolved and you'd like to formally complain, you can write to us at umid@umid.co.uk with a subject line of “Formal Complaint”. Alternatively, you call us at 01962 435 090.
• If you're making a formal complaint to us, please provide the following information:

-What are issues that you'd like the complaint investigation process to address?

-Provide factual information on events and your views on where your experience fell short of reasonable expectations or where we might have acted contrary to our terms and conditions?

-What constitutes a desired resolution for you?

• You can download and read our Information Leaflet for Making a Formal Complaint here

• Following the receipt of a formal complaint, the service would assign a complaint investigator who would acknowledge your complaint within three working days, investigate the concerned issues, contact you should further information if needed and provide a written response within 28 days of the formal complaint after carrying out a thorough investigation.
• We're only able to respond to complaints concerning complaint issues over the last six months. The complaint response can only address issues raised in the original complaint and the complaint process does not aim to address any new concerns or issues brought up at a later date.
• Should you be dissatisfied with the complaint response, you have right to escalate it. Details of how to do so will be included in your complaints response.
• We hope to provide a caring and compassionate service. We'll treat you respectfully during the complaints process. We recognise that we are not infallible, and we are committed to seeing complaints as an opportunity for feedback and growth. However, we ask that our staff be treated with respect during the times they are supporting you through the complaints process. Any threatening behaviour towards staff supporting you with the complaints process will not be acceptable.

Information Governance

• Umid is registered with the Information Commissioner’s Office, and all personal data is processed in accordance with UK GDPR.
• The personal information stored by Umid is for the provision of clinical care and associated administrative activities.
• We use a secure clinical records system to safeguard your clinical information.
• Please visit ico.org.uk for queries about your rights under data protection legislation.
• Full details of our privacy policy are available at: https://umid.co.uk/privacy
• We use cookies to ensure the best user experience. You can disable these in your browser settings if preferred.

Contacting Us

We look forward to meeting you. Should you have any questions, please don’t hesitate to contact our Practice Support Team:

• Email: umid@umid.co.uk (recommended for prompt responses)
• Phone: 01962 435 090 (10am to 2pm, Monday to Friday)

Our team aims to respond to all administrative enquiries by the end of the next working day.

While our practice support team can address queries regarding bookings, invoicing and administrative issues, they cannot offer advice on clinical matters.

If you need support before your next scheduled appointment, you can ask our team to bring your appointment forward.

If you’d like us to discuss aspects of your clinical care with a close relative following your appointment, please email us the person’s name, telephone number, and email address, and provide consent for sharing clinical information with them.

Thank you for choosing UMID and we look forward to working with you.

Resources for Crisis Support

While awaiting your appointment or if you need urgent support while under our care, you may find the following resources helpful. Remember, we only offer pre-arranged outpatient appointments and cannot provide urgent, intensive community care or crisis support.

If you ever feel that your life is at risk and you might attempt suicide or seriously harm yourself – Call 999 or go to A&E immediately. Mental health emergencies are serious – you are not wasting anyone’s time.

If you are safe but need someone to talk to for urgent support in a crisis:

• Call NHS 111 – mental health support 24/7 help in crisis https://111.nhs.uk/
• Call Samaritans on 116 123 www.samaritans.org
• Text “SHOUT” to 85258 www.giveusashout.org
• If you are under 19, you can call 0800 1111 to talk to Childline (this number will not appear on your phone bill)
• For young people, visit Papyrus at www.Papyrus-uk.org

Other Helpful Support Organisations:

• Saneline – 0300 304 7000 (4:30pm – 10:30pm) or www.sane.org.uk
• Alcoholics Anonymous – 0800 9177 650 or help@aamail.org
• The Silver Line (helpline for older people) – 0800 4 70 80 90
• The Mix (Under 25s) – www.themix.org.uk 0808 808 4994
• Switchboard (LGBT) – chris@switchboard.lgbt 0300 330 0630 (10am – 10pm)
• CALM – www.thecalmzone.net 0800 585858 (5pm – Midnight)
• BEAT (Support with Eating Disorders) – www.beateatingdisorders.org.uk

Helpful Apps and Resources:

• Download the Stay Alive app from the Apple or Google Play store, or visit www.stayalive.app
• Visit www.hubofhope.co.uk for support in your area for a range of issues
• You may also find the Headspace mindfulness app useful (www.headspace.com)