Welcome to Umid
Thank you for choosing Umid to support you on your mental health journey. We feel genuinely privileged to be part of your care and are committed to offering thoughtful, compassionate, and high-quality support.
This document outlines our core Terms and Conditions. These set out the principles that guide how we work together and help ensure we can deliver safe, effective care. By attending your appointment, we will understand that you have read, understood, and accepted this information.
Our aim is to be clear, transparent, and supportive. If you are unsure about anything, please feel free to contact us.
About Umid
Umid is a private mental health service provided by Umid Healthcare Ltd, a limited company registered with Companies House (Registration Number 14498359). We are regulated by the Care Quality Commission (CQC) and registered to provide mental health care in England.
You can view our CQC registration here:
We are based at:
Umid
The Barn Annexe
Warren Corner
Andover Road
Micheldever Station
Winchester
SO21 3AR
To find out more, please visit our website:
We are a paperless and environmentally conscious service. All communication is managed electronically. This helps us keep your records secure, reduce waste, and communicate efficiently.
Communication: How We Stay in Touch
How We Will Contact You
You will receive communications from “Umid”, which is short for Umid Healthcare Ltd. We use a secure clinical system called WriteUpp to manage your appointments, letters, payment information, and other aspects of your care.
If a prescription is issued, this will be processed through SignatureRx or CloudRx, who may contact you directly to confirm payment and delivery. These messages may come from Signature Pharmacy.
Please make sure to mark any emails from us as safe and check your spam folder to avoid missing anything important.
How to Contact Us
The best way to get in touch is by email at umid@umid.co.uk. This allows us to respond promptly and ensures your enquiry reaches the right person.
If you prefer to call, our number is 01962 435 090. Our phone lines are open from 10am to 2pm on working days. Outside of these hours, you are welcome to leave a voicemail.
Our admin team aims to respond to all administrative queries by the end of the next working day. If your message requires a clinician’s input, it will be passed on and responded to when the clinician is next available.
Booking and Appointment Information
Making an Initial Appointment
Once we receive your referral or enquiry, we aim to respond by the end of the next working day.
We offer both online and in-person appointments, depending on the type of assessment or support required. Some appointments must take place in person, including Occupational Therapy assessments, treatments, and ADOS-2 assessments (used as part of autism assessments for children).
Once your appointment has been agreed, you will receive an Initial Consultation Form by email. This form collects essential personal and clinical information that we need to set up your records securely in our electronic system.
In most cases, you will also be sent clinical questionnaires to complete before or after your appointment. These help your clinician understand your needs in more detail and support the assessment process.
If you would like to learn more about how we approach assessments and treatment for ADHD or autism, please visit the following pages:
Information on ADHD Assessment and Treatment Information on ADHD Assessment and Treatment
Autism Assessment at UMID Autism Assessment at UMID
Important Information About Appointments
- Appointments are offered on specific days only, depending on clinician availability. All of our clinicians work part-time, and we are not able to offer appointments outside of their scheduled days.
- If you have any mobility needs or accessibility requirements, please let us know before booking so we can discuss what adjustments may be possible.
- We are only able to offer assessments and care if you consent for us to share the outcome with your GP. This is an essential part of safe and responsible clinical care.
- Please note that a psychological therapy assessment and psychological treatment are separate stages. The assessment helps identify your needs. If ongoing therapy is appropriate, it may be provided by a different therapist who specialises in the area most relevant to your goals.
- We provide evidence-based psychological therapies and offer once-weekly sessions as standard.
What We Do Not Offer
Our service is built around scheduled, pre-booked outpatient appointments. We are not able to provide the following types of support:
- Crisis or emergency mental health care
- Urgent care or same-day assessments
- Emergency referrals for inpatient treatment
- Support with immediate or high-risk safety concerns
If you are in need of urgent or intensive support, our service may not be suitable. However, we are happy to signpost you to more appropriate services and providers who may be able to help.
Our Fee Structure
Our current fees are listed on our website:
These reflect the time, care and expertise provided in your appointment, as well as any agreed follow-up communication or documentation. Please review them before booking.
What Our Fees Include
- Fees apply to the specific appointment booked, including any letters or prescriptions agreed during the consultation.
- Any clinical work outside of your scheduled appointment, such as prescription requests, email responses or additional letters, will incur a clinical administration charge.
- These charges apply particularly to psychiatric work carried out by Dr Baig beyond the appointment itself.
Important Information About Our Fees
- A standard psychiatric assessment does not include ADHD or autism evaluations. These require dedicated structured assessments and are charged separately.
- If you receive a diagnosis of ADHD and wish to begin treatment, you will need to book an ADHD Treatment Package. The initial assessment is diagnostic only and does not include prescribing medication or post assessment support.
- Fees are reviewed every January and may increase annually. Any ongoing care or treatment will be charged at the rate in effect at the time of booking.
Payment Terms
- Payment for your initial appointment is due within one week of receiving your invoice.
- For follow-up appointments, payment must be made at least 48 hours before your scheduled time.
- If payment has not been received 48 hours in advance of a psychiatric appointment, your booking will be automatically cancelled by our system.
- Appointments that are cancelled with less than 48 hours’ notice or not attended will be charged at the full rate.
- For therapy appointments, we reserve the right to pause further sessions if there are two or more unpaid invoices on your account.
- We are a private service. Even if your GP refers you, our care is not funded by the NHS and you remain responsible for payment of fees.
Private Medical Insurance (PMI)
Therapy and Occupational Therapy Services
We are only able to accept self-funded referrals for therapy and occupational therapy. We do not invoice PMI providers for these services.
Some patients have been able to self-fund and then reclaim costs through their insurance. We recommend checking with your insurer to see if this is possible under your policy.
Psychiatric Appointments with Dr Baig
We welcome patients who are using Private Medical Insurance via Healix and Vitality to fund psychiatric appointments with Dr Baig. Dr Baig is an approved provider of ADHD and autism assessments with Vitality.
Important Information for PMI-Funded Patients
- It is your responsibility to confirm that your appointment is pre-authorised by your insurer.
- You remain personally responsible for paying any policy excess.
- If your insurer does not approve or later declines to cover your appointment, you will be charged at the full Self-Pay Rate.
- Insurers only fund appointments that actually take place. If you cancel with less than 48 hours’ notice or do not attend, the cost will be invoiced to you directly.
Assessment Reports and Clinical Letters
Standard Timeframes
After your appointment, you will receive a copy of the assessment report that is also shared with your GP or referrer. Reports are prepared with care and clinical attention, and we aim to provide them within the following timeframes:
- Psychiatric and psychological therapy assessments, as well as standard psychiatric follow-up appointments, are usually completed within two weeks.
- Reports following structured ADHD and autism assessments may take up to four weeks due to the level of detail and clinical review involved.
- Please allow up to one week for any agreed prescriptions or referrals following standard psychiatric consultations.